Cancellation and Refund Policy
Last updated on Jan 6, 2025
Cancellation Requests
- Cancellation requests for video call room sessions will be considered only if submitted at least 24 hours before the scheduled session.
- If you cancel within 24 hours of the session, the request may not be entertained or may incur a cancellation fee, as the session might have already been prepared or initiated by the room owner.
- Requests for cancellations after the session has commenced will not be eligible for a refund.
Refund Processing
- Once a cancellation is approved, refunds will be credited within 3-4 business days and credited to the original payment method.
- If a cancellation request is not approved due to timing or session commencement, no refund will be issued.
Service Quality and Technical Issues
- If you experience technical difficulties or believe the service provided did not match the description or your expectations, please report the issue to our Customer Service team immediately.
- Our team will review your complaint, and if significant issues are found, you may be eligible for a refund or re-scheduling on a case-by-case basis.
- For any discrepancies in service quality, please report the issue within 2-3 days of the session.
Additional Considerations
- In cases where a video call room session includes additional features (such as premium support or extended access), please refer to the specific terms outlined during the booking process as these may affect refund eligibility.
- For any questions or further assistance regarding cancellations or refunds, please contact our Customer Service team.